Shipping Policy

SHIPPING POLICY

All paragraphs written on this page are considered knowingly accepted by the customer at the time of purchase. We usually meet every need, as long as the rules expressly written below and accepted by you are respected.

Please be sure to read this page BEFORE your purchase. It will form the basis for any legal proceedings.

Disrespectful tones, insults and/or threats are in no way tolerated within StazioneLuce. Therefore, by purchasing on this site, you accept that you may be subject to legal proceedings if you fail to comply with this basic social rule. You will agree with us that a respectful, polite, inclusive and aware environment is much more efficient for the well-being of each individual.

In order to proceed with the purchase, the customer must select the products he intends to purchase and add them to the cart. Before confirming the order, the customer must check the accuracy of the contents of the cart and complete the order form following the instructions provided on the website. The purchase procedure is completed as soon as the customer clicks on the definitive order confirmation button, which will be sent directly to Stazioneluce. By clicking on the payment button, the customer places a binding order for the products contained in the cart. Before confirming your order, you must have read and accepted the Terms and Conditions set out here. At the end of the purchase process, it is advisable to save or print these Terms and Conditions. The purchase procedure must be completed in its entirety, otherwise the order cannot be forwarded to STAZIONELUCE. Following the forwarding of the order, STAZIONELUCE sends the customer the relevant confirmation which, however, does not constitute acceptance of the contract. STAZIONELUCE will communicate acceptance of the order by sending the customer a specific confirmation via e-mail and consequently shipping the products within seven working days.

In this document you will find:
1. States to which we ship
2. States from which we ship (warehouses)
3. Method of shipping the items
4. Shipping times
5. How to track your order
6. What to do in case of lost package
7. What to do in case of payment of customs duties
8. What to do in case of non-delivery due to absent recipient
9. What to do in case of non-delivery due to refusal by the recipient, expiration of the stock and return to the sender.

For other doubts regarding the return and refund or guarantee policies, consult the dedicated page: RETURNS AND REFUNDS

STATES TO WHICH WE SHIP

We are proud to offer international shipping services. However, there are some locations where we are unable to ship. If you are from one of those countries, we will contact you.

If you want to receive information before placing your order, send us an email to info@stazioneluce.com and we will check the compatibility of your country.

STATES FROM WHICH WE SHIP (WAREHOUSES)

Stazioneluce was born as a small company in the Milan area (start.up), made up of very young members with a great desire to enter the furniture sector.
In the last year we have expanded worldwide, relying on our international warehouses.

Our company is of Italian origin and currently based in Malta, but we have international suppliers in Holland, Germany, Spain, Belgium, China and the Czech Republic.

We remind you that by purchasing, you accept and agree with what is written.

Refusing our package because you do not recognize its origin does not constitute a justification in the event of refusal and return to the sender, for which sanctions will be applied or a request for a new payment for reshipping the item.

SHIPPING METHODS FOR ITEMS

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

We remind you that shipping times depend exclusively on individual items.

SHIPPING TIMES

The shipping time for your order varies based on location, the size of the package, the warehouse from which it is shipped and any unforeseen events during transit that are beyond our control.

HERE IS THE GENERAL TABLE OF PRODUCTION + SHIPPING AND DELIVERY TIMES:

CHANDELIERS Section: 2-3 weeks for small items, 5-8 weeks for large items. For Minerva, Vertigo, Up!, Mars, Gardenia, Pendulum and some variants of Gravity 4-15 days.
WALL/APPLIQUE section: 2-3 weeks for small items, 5-8 weeks for large items. For some variations of Moonlight and Illumnia 4-15 days.
FLOOR Section: 2-3 weeks for small items, 5-8 weeks for large items. For Atmosphere 4-15 days.
OUTDOOR section: 2-3 weeks for small items, 5-8 weeks for large items. For Bonfire 3-5 weeks.

PLEASE NOTE: All reported shipping times do not include our 3-7 day manual processing and production time.

PLEASE NOTE: All shipping times reported exclude customs clearance delays. These times cannot be calculated as they depend exclusively on the Customs Office in charge of the procedure.

ATTENTION: In the event that two or more items with different shipping times are added to the cart, it will not be possible to check the shipping times of the entire order in the summary or at checkout so we report above a general table of shipping times for items for holidays or periods of greatest demand from couriers for shipments such as Black Friday, Christmas, New Year, Easter etc.

Maximum delivery time beyond which it is possible to request a refund for an order not received: 95 working days.

To find out the shipping times for individual chandeliers/lamps, you must add only one item to the cart and proceed to checkout to be certain of the shipping times.

We remind you that with the purchase you accept what is mentioned regarding shipments.

COVID19 emergency update - 2022/2023:

Impact on services due to coronavirus at airports of origin of items. The global state of emergency due to coronavirus could lead to delays in order preparation and logistics services, shipping and customer support. We apologize in advance for any inevitable delay that will affect the beginning of 2022 throughout Italy. We will operate and comply with all the rules in force to stop the growth of the coronavirus by acting for the common good, to return to offering a faster and more efficient service as soon as possible.

HOW TO TRACK YOUR ORDER

You will receive an email with a tracking number once your order ships, it may take a few extra days to receive it, if not please email info@stazioneluce.com

“My tracking says - no information available at the moment -.”

For some transportation companies, it takes 5-7 business days for the tracking information to be updated on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

“My order has been shipping/in transit for weeks and there are no updates.”

Our internal tracking page indicates only the main stages of the shipment of your order (Ordered, Order Ready, In transit, On delivery, Delivered). For further details we recommend that you monitor your shipment on the couriers' own websites, entering the tracking code provided to you.

Sometimes you may still encounter the same condition. Even if the tracking is stopped at a certain date, the package continues to be in transit. The tracking is updated every time an operator scans the code on the package. Don't worry, there will definitely be updates coming soon. Stick to the delivery times visible when ordering.

WHAT TO DO IN CASE OF A LOST PACKAGE

A package is considered lost when it exceeds 95 business days (this does not include our 3-7 days of manual processing and production time and any customs clearance delays).
Don't jump to conclusions if the shipping times don't meet your expectations. Send us an email to info@stazioneluce.com asking to check your shipment and don't worry, in case of loss we will start a new shipment at our expense.

WHAT TO DO IF YOU PAY CUSTOMS FEES

We are not responsible for any customs charges once items have been shipped. By purchasing our products, you agree that one or more packages may be shipped to you and you may receive customized rates when they arrive in your country.

Generally we refund the amount incurred, only and exclusively against the receipt issued by the courier (usually glued directly on the package with the words "total to be collected in euros"). Notify any customs charges to info@stazioneluce.com , attaching a photo of the receipt and requesting a refund.

Important, NB: During the customs clearance of orders it is important to inform us BEFORE initializing the procedure and declaring the value of the goods. Any incorrect or NOT communicated statements will NOT be refunded.

WHAT TO DO IN CASE OF NON-DELIVERY DUE TO AN ABSENT RECIPIENT

In the event of an absent recipient, our couriers usually attempt delivery again in the following days. Don't worry, check the tracking on the courier's website and wait for the next delivery cycle.

After a few failed attempts, your package will be placed in storage and, again in the tracking details on the courier's website, you will be able to see where to go to collect the package, which will be made available for collection a few days later.

For assistance send an email to info@stazioneluce.com

StazioneLuce is not responsible for the behavior of couriers as the delivery service is entrusted to third parties. Receiving calls from the courier before delivery or receiving the attempted delivery slip remains at the discretion of the courier.

WHAT TO DO IN CASE OF NON-DELIVERY DUE TO REFUSAL BY THE RECIPIENT, STOCK EXPIRY AND RETURN TO THE SENDER.

Stazioneluce is not responsible for the failure to deliver packages due to the incorrect entry of your shipping address during the checkout process (e.g. omission of the house number, mismatched name on the intercom, other errors). Please make sure your shipping and billing address is correct before processing your order.

However, if we have made an error, we take full responsibility for the original order which was placed without any additional charges or charges.

Stazioneluce is not responsible for failure to deliver parcels due to errors attributable to the recipient, such as absent recipient, refusal by the recipient, failure to pay customs duties, unknown recipient at the address or incomplete address. In the event that the package, once the storage period has expired, is returned to the sender due to failure to collect it the shipping costs that our company incurred to deliver the package to the customer are retained.

If you find yourself in one of the cases mentioned above, we recommend that you go to the post office in your city as soon as possible or call the number of the post office / SDA closest to you to block the package in Italy and reschedule a delivery.

If the package is already being returned to the sender, we inform you that reshipping the item may incur additional costs.

For assistance send an email to info@stazioneluce.com

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If you are not satisfied with your order, please contact our support and we will do our best to help you! Write an email to info@stazioneluce.com (average response time 24-72 working hours, excluding Saturday and Sunday).

All communications will take place via email, certified PEC mail will not be accepted and any requests for updates or information via PEC mail will be rejected.

By purchasing our products, you agree to all the conditions reported on this page, read each indication carefully before purchasing one or more items on www.stazioneluce.com

If you have any other questions, please contact us and we will do our best to help you.